Call Center Solutions

Inbound, Outbound Call Center Solutions in Dubai, UAE

With 24×7 phone answering services, real time reporting and 100% call recording facilities from IBT you can experience increased sales and better conversion rates.

With the change in technological solutions, call centers have begun utilizing the right technological call center solutions for their business. Call center enterprises have thus evolved their solutions with better technological advances in call center technology. Hence, enterprises rely on the latest call center solutions for running their business smoothly without any difficulties.

From Start-up to Enterprise Business Productivity Program

Customer Engagement

Put an end to operational silos. Connect with customers across touchpoints. Transform your contact center into a Customer Engagement Hub

Agent Empowerment

Empower contact center agents with Unified Desktop and Unlimited Channel Support. Offer them the flexibility to serve the customers in the best possible way.

360 Degree Customer View

Know what your customers are saying, feeling and thinking across different channels. Meet customer expectation through Sentiment Analysis and Machine Learning.

Multichannel Contact Center

Multi-channel contact centers give customers the flexibility to choose the method of contact that makes the most sense for theme at any.

Unified Communications System

Also know as an IP PBX, Unified Communications system or bussiness phone system, a PBX acts as the central switching system for phone calls within a business.

Hosted Contact Center

A hosted contact center offers all the utilities associated with running a customer service outfit with a pay-as-you-go plan.

Future-proof Customer Experience Management with worlds leading call center solution fused with CRM and AI for Customer Experience.

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