IBT design and installation of your IP Telephony system facilitates effective collaboration by eliminating distance barriers and overcoming traditional hurdles. Our IP Telephony systems will enable shared information and enhanced discussions, ultimately leading to better decisions and business growth.
Telecom Solutions
IP Telecom Solutions and Services in Dubai & Abu Dhabi, UAE
Extends Consistent Communications
Smart IP solutions for the enterprise
Provide employees with everything they need to be more productive and efficient, while also streamlining operations and reducing costs.
Traditional PABX Solutions
- Hybrid communication platform supports Analog, Digital, IP & DECT endpoints
- Scalable & distributed architecture with options for high availability
- Solutions for midsize and large enterprise
- User friendly administration interface
IP Telephony Benefits
- Reduced voice network costs
- Reduced equipment administration costs
- Centralized network control and management
- Increased customer satisfaction through the use of distributed call center applications
- Increased communications capabilities and productivity for remote and mobile employees
Integrate your IP Telephony Network with your other Business Applications
- Customer relationship management (CRM)
- Enterprise resource planning (ERP)
- Workforce management (WFM)
- Messaging and scheduling
With 24×7 phone answering services, real time reporting and 100% call recording facilities from IBT you can experience increased sales and better conversion rates.
With the change in technological solutions, call centers have begun utilizing the right technological call center solutions for their business. Call center enterprises have thus evolved their solutions with better technological advances in call center technology. Hence, enterprises rely on the latest call center solutions for running their business smoothly without any difficulties.
How You can benefit from our call center solutions
- Agent screen pops with detailed customer information reduces interaction time.
- Advanced call routing ensures calls go to the right agents, reducing the service time per call.
- Preview Dialing Feature providing Auto dialing from screen based on requirement by user. This features facilitates agent to see information of number to be dialed.
- Real-time and historical information about callers, trunks, groups and agent utilization allows supervisors to optimize resources.
- Highly Business friendly reporting.Reporting can be customized to any extend.
- Our Modular Solution include Switching, Application and Database servers are on single server or multiple servers, depending on load requirements.
- Our Call Center solution can be expanded from 5 seats to 1000+ seats by utilizing multiple servers.
- Predictive Dialing allow the system to automatically dial batched of telephone numbers.
- Voice Logger with advance recording capabilities.
- Disposition management feature provides the capability to set and assign various dispositions based on business requirement.
- SMS and Email integration.
- Channel Restriction Channel Restriction is available at Process Level in Predictive Mode to control the number of channels can be utilized.
Future-proof Customer Experience Management with worlds leading call center solution fused with CRM and AI for Customer Experience.
From Startup to Enterprise
Customer Engagement
Put an end to operational silos. Connect with customers across touchpoints. Transform your contact center into a Customer Engagement Hub
Agent Empowerment
Empower contact center agents with Unified Desktop and Unlimited Channel Support. Offer them the flexibility to serve the customers in the best possible way.
Clear Accountability
Make real-time monitoring possible. Amalgamate Front Office and Back Office operations to offer unmitigated customer experience to your patrons.
360 Degree Customer View
Know what your customers are saying, feeling and thinking across different channels. Meet customer expectation through Sentiment Analysis and Machine Learning.