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  • IT Help Desk Outsourcing

    IT Help Desk Outsourcing Services Company in Dubai, UAE

    Ticket-Support-IBT

    A Winning Help Desk Outsource Solution

    Looking for Outsourced Service Desk Providers? Turn to IBT for immediate, help desk outsourcing services and start winning with IT.

    With the latest in technology and extensive training, our staff is equipped to deliver consistent, reliable IT Help Desk Outsourcing to enhance your team’s capabilities.

    IBT offers comprehensive help desk outsourcing services to businesses requiring a full-service technical resource center, a 24 hour help desk or a part-time help desk. As one of the industry’s leading outsourced service desk providers, we also offer application support center and customer service desk solutions. No matter what type of help desk outsourcing services your business needs, we can provide you with a complete and customized turnkey solution based on your unique IT needs.

    We at IBT have special focus on providing our services as the outsourcing firm. It enables our clients to focus more on their specialized operations and leave rest of the headache of IT support, installation, maintenance or any other IT related issues with us.

    We offer all our clients a dedicated and managed IT Helpdesk and ticketing system to log, assign and monitor the progress of all logged IT issues. We offer our clients the option to receive reports to highlight key trends in IT issues to help them take proactive steps to reduce employee down-time by providing IT solutions.

    Powerful IT Support Made Possible with Help Desk Outsourcing Services

    Our help desk outsourcing services allow your organization to benefit from the most highly-qualified, certified and technical staff anywhere your team is located. You’ll never have to worry about recruiting, training, fulfillment, or other related tasks. Unlike other outsourced service desk providers, Dataprise strives to deliver exemplary managed IT support services at all times.

    IBT Deploys an Entire Outsourced Help Desk Support Infrastructure, Including:

    • Access to Certified, Help Desk Technical Staff
    • 24×7 Coverage Capability and Real-Time Monitoring
    • Online Live Support Featuring Desktop Streaming™ Technology
    • Online Live Support Chat Capabilities
    • Team Leader and Project Manager Provided
    • Multi-Technology Support
    • Complete trouble ticket tracking and reporting solution
    • Web-based incident Reporting and Status Tools for End Users
    • Tiered Service Levels and Custom Response Requirements Available
    • Optional Shared Operational Control with your in-house Help Desk Team
    • On-site Escalation Support Available
    • Branded Customer Satisfaction (CSAT) Surveys
    Key Benefits of our IT Help Desk Outsourcing Services

    24/7/365 Days Hour Availability:

    Your customers will receive responsive, round-the-clock assistance, and our professional staff will provide a personalized approach to foster brand loyalty.

    Productivity Boost:

    Increase your team’s productivity by allowing them to focus on core development and higher-tier customer requests.

    Quick Response:

    Our highly trained agents offer first contact resolution for the majority of requests, resulting in reduced average call times, lesser need for follow-up, and speedy resolutions to customer requests.

    Key Features of our IT Help Desk Outsourcing Services
    • Reduced Overhead
    • Quick Ramp-up
    • 24/7 Response Team
    • Reduce Expense
    • Improved Efficiency
    • Experienced & Qualified Personnel
    • Access to the Latest in Technology
    • Custom Reporting

    Explore Our Other Help Desk Services

    If you’re still not sure how to outsource IT services, or have other reservations, IBT is here to help you find the best solution for your unique needs. In addition to offering comprehensive outsourced IT support services, we also offer a variety of other help desk services.

    Contact Us To Get Started Winning With IT Today!

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