Client retention is our primary goal. IBT closely observes all calls to ensure your patrons receive the level of support and care they expect. We know that your firm has strived diligently to forge a partnership with your customer. You can rest assured knowing that your support requirements are in the hands of experienced certified masters.
- Incident and service request administration while practicing proper categorization and prioritization codes
- Assistance for computers, laptops, mobile and network devices, servers, storage, and more
- Support for MAC, Windows, and Linux operating systems
- Resolution of incidents and service requests as swiftly as possible
- Escalation of incidents and service requests that cannot be settled within accepted timelines
- Service asset and configuration management, knowledge management and change management
- Web-enabled customer portal to generate new service tickets and watch the status of existing requests and incidents
- Monthly performance reporting outlining all service exercises, response times and SLA compliance