Client retention is our primary goal. IBT closely observes all calls to ensure your patrons receive the level of support and care they expect. We know that your firm has strived diligently to forge a partnership with your customer. You can rest assured knowing that your support requirements are in the hands of experienced certified masters.
Incident and service request administration while practicing proper categorization and prioritization codes
Assistance for computers, laptops, mobile and network devices, servers, storage, and more
Support for MAC, Windows, and Linux operating systems
Resolution of incidents and service requests as swiftly as possible
Escalation of incidents and service requests that cannot be settled within accepted timelines
Service asset and configuration management, knowledge management and change management
Web-enabled customer portal to generate new service tickets and watch the status of existing requests and incidents
Monthly performance reporting outlining all service exercises, response times and SLA compliance
Any backup is only as reliable as its ability to restore business data and applications when they are needed most. We do provide all following solutions for Data Backup and Disaster Recovery for SMBs and Enterprise Vertical.
IBT is a platform on which you can get solutions to all your technical needs. We offer you a variety of services which includes data recovery, network solutions, IT support, device repair/replacement, cloud services, etc.
Remote IT Infrastructure
RIM offers many gains over conventional infrastructure management solutions, including process enhancements, active, more adaptable service, lower chance of IT failure, and a 30% decline in operational costs.
Network - Telecom Support
Integrated suite of tools provides unified management capabilities across the data network, including switches, routers, and wireless LAN devices
Call IBT Tech Support for All IT Support Services in Dubai
Network & Telecom Management Outsourcing in Dubai, UAE
We provide a variety of technological IT solutions for the commercial, residential and government sectors throughout UAE. IBT was founded in 2009 and since the day of its establishment customer satisfaction and quality of services has been our prime focus.
We provide exemplary products and services to our clientele. As a result, we are a leading national supplier of voice and telecommunications solutions.
At IBT we have a wealth of experience in helping clients to choose the right business telephone system for them. Our phone systems provide an easy way to make your workforce more available and more efficient.
Offering considerable cost savings and additional benefits, a hosted telephone system is quickly becoming the more favourable communication choice for businesses throughout the UAE.
Lines & Calls
At IBT we make it easy to manage your costs and simplify operations with a consolidated Lines and Calls package. Offering competitive rates on line rentals and calls, we’ll design a package thats unique to you.
Connect Us for You Business Network & Telecom Needs
Service Level Agreements (SLAs) essentially express our commitment to deal with your IT problems and request within a contracted time frame. They demonstrate that we have an effective and seasoned process for providing IT support and that you can have trust in us.
Our SLAs depend on the accepted hours cover and the priority of your problem or request. We can offer bespoke SLAs to accommodate your wants – prolonged times of cover (national holidays, weekends, 24x7x365), distinctive speeds of response, priority, or cover for various types of equipment. Just ask!
HOW WE WORK OUT PRIORITIES
Our SLA timers rely on the priority of your problem or request. When you raise a ticket with us, we make an evaluation based on the data you have provided us.
We inform you the priority we have specified, but are happy to take extenuating conditions into account if you deem we’ve got it wrong.
For more information please refer the detailed version
A robust IT infrastructure enables efficient delivery of services and improves overall business performance. IT Infrastructure Management Services can help design, build, run and manage your IT infrastructure services in a flexible manner that allows for better integration with the existing processes and resources. IBT can help achieve the highest levels of business.
Leverage the best of technology and experience with our remote monitoring Dubai solutions and enjoy unmatched vigilance and greater work efficiency and focus on growing your business. Connect with us today to access our remote monitoring UAE services, and we will make your life easier, helping you enjoy peace of mind that your IT infrastructure is in safe hands.
Managed User Experience
Ensuring customer satisfaction by measuring performance criteria from the end user perspective
A flexible desktop support service to meet the diverse needs of your workforce.
Ensures the high availability and optimal performance of your network to meet the demands of your business.
Provides full storage management services required for the efficient and secure operation of your storage infrastructure.
Managed Backup Service
Reduces business downtime and ensures that your critical information is always protected and available when you need it.
Managed Security Service
Protects against the constantly changing security threats faced by organizations today.
Ensures the efficient operation of the applications that power your business.
Provides remote management of your server infrastructure to ensure continuous service availability of mission- critical systems.
Ensures the successful maintenance and operation of your database environment for on-demand availability of data.
Our RIM services provide monitoring, administration, operation and optimization of your IT infrastructure from an on-shore, near- shore, or remote location at the IBT Dubai
We provide agile, scalable, and resilient cloud-based business applications and cloud IT infrastructure for business across the UAE. The bespoke solutions are optimally complemented by 24/7 dedicated support from IBT cloud experts. We guide and manage the cloud computing journeys of both small and large enterprises, thus helping them increase business productivity and growth. Our customized cloud solutions and tailored cloud packages are carefully designed to meet safety, compliance, and performance needs, while remaining competitively priced.
Microsoft Hosted Exchange
Cloud Hosted Exchange service allows users to work collaboratively and sync email, calendars and contacts across multiple devices including local desktops, smart phones, tablets and online web access.
Cloud Anti Spam
Cloud based anti-spam service, describe in more detail how a hosted spam filtering service works, and identify the features an anti-spam cloud filter should include in order to achieve the best spam detection rates.
Virtual Private Server
With our unique cloud server hosting you keep the best aspects of virtual private server hosting and combine them with the many advantages of cloud computing.
Dedicated Private Server
Organizations can provision a hosted dedicated server for mission critical web, application, e-commerce and database hosting and can have complete control over the server while the responsibility of maintenance and management of the server rests with us.
One of the primary advantages to cloud web hosting is its scalability. Visualize a group of clouds. Your website is being run in these clouds but it suddenly gets busy. You can gather more clouds around your site to help support it so your users see no degradation of services.
Our Cloud Application Hosting Services allow you to repeat the benefits of an enterprise-class application hosting infrastructure without the cost and complexity you might expect.
Cloud Drive is designed beautifully and is very easy to use, Manage your Cloud accounts easily and faster. Cloud Drive! supports multiple services like Dropbox, Onedrive, Google Drive, Box and Mega.
Our Cloud FTP Server is a full-feature FTP Server Hosting solution, allowing you to easily replace your in-house FTP servers with very few changes; moreover, it is seamlessly integrated with our Cloud IT service.
Mail Bagging service has more flexibility than other MX Backup options. This solution can work with your existing email security service, offers multiple service levels, and can be incorporated into complex configurations with multiple mail servers or domains.
Cloud Co-location Services
IBT cloud colocation creates a competitive environment that allows cloud service providers to compete for your business. We have the ability to immediately compare factors such as price point, service quality, flexibility, and cloud uptime from data centers and carriers across the nation.
Cloud BaaS (Backup as a Services)
Enable cloud backup that’s tightly integrated in the IBT virtual machine experience, allowing you to restore individual files, folders, and entire VMs and never lose track of your assets with dynamic reports.
Cloud IaaS (Infrastructure as a Services)
Infrastructure as a service (IaaS) is a IBT cloud computing offering in which a vendor provides users access to computing resources such as servers, storage and networking. Organizations use their own platforms and applications within a service provider’s infrastructure.
A service provider offers access to a cloud-based environment in which users can build and deliver applications. The provider supplies underlying infrastructure.
IBT cloud computing offering users with access to a vendor’s cloud-based software. Users do not install applications on their local devices. Instead, the applications reside on a remote cloud network accessed through the web or an API.
Communication as a Services
CaaS allows businesses to selectively deploy communications devices and modes on a pay-as-you-go, as-needed basis. This approach eliminates the large capital investment and ongoing overhead for a system whose capacity may often exceed or fall short of current demand.
Disaster Recovery as a Services
As your business embraces a multi-cloud strategy, you need to make sure that Disaster Recovery-as-a-Service (DRaaS) is a part of your plan to ensure availability and to maintain customer confidence and brand reputation. IBT affordable and efficient image-based replication delivers image-based disaster recovery for ALL applications through the best and most trusted DRaaS providers across the globe.
Get in touch with us to know how cloud computing can transform you way of doing business.