Fast changes in the client inclinations and desires need to prompt real changes in the call center industry. Innovative progressions have likewise happened in these aggressive conditions in the call center outsourcing Dubai. We comprehend that perfect client benefit is the most imperative element of an effective business. Beginning from BPO’s we offer great administrations and providers in outsourcing services in Dubai, UAE.

Outsourcing Call Center

Our group has very much prepared and proficient people who are equipped providers in giving answers for our customers. We are very much prepared to call ourselves highly experienced solution experts to our customers with respect to complex circumstances that you are looking for your business. We have top connections in the field of outsourcing and we guarantee you that your business will be outsourced to professional experts with the assistance of BPO are outfitted with a very much prepared and specialized group.

Our organization has an impressive involvement in outsource exercises, which is the reason we have a solid notoriety throughout Dubai, UAE. We sort out comprehensive preparing projects and make utilization of client relationship administration tools such as call tracking, advance diallers, and discourse analytics.

Outsource Call Center Companies

The tele services company which helps you to outsource your business in Dubai, UAE. We use our top contacts to its full potential so that we can help our clients and make your business flourish.

Our services include basic BPO activities such as receiving international calls including b2b calls and b2c calls as well. For our customers, b2b or rather business to business calls refer to telephonic engagements between companies where one particular business makes any kind of business-related transaction to another. We also engage in b2c calls which mean business to consumer related calls where the transactions take between the business and the consumer directly.

This Form an integral part of any call center solution. This system exclusively handles incoming calls/email.chats from your customers and effectively responds to their requirements, based on parameters defined by your business.

Few features our inbound solutions have to offer

• CRM Integration
• IVR Flexibility
• Automatic Call Distribution(ACD)
• Queue Monitoring
• Skill-based routing for agents
• Priority routing
• Time Based routing
• Call recording
• Chat routing
• SMS services
• Email handling

This is one of the primary reasons why our outsourced solutions are known to be one of the top and best call center services company in all of Dubai UAE. Apart from all these services we also deal with the sales-related calls and surveys or pre-sales describing various choices and options for our customers and their general feedback about them. So what are you waiting for? Contact us today to utilize our call center services.

With today’s customers communicating via various platforms, a business needs an equally agile contact center that supports multiple channels to connect better with the customers. IBT multi-channel outbound call center solutions allow you to target your specific segments and enhance customer interaction.

Few of our key feature include:

• Dialers
• Preview
• Progressive
• Predictive
• Language Based Routing
• Real-time Dashboards and Reports
• Visualization Dashboards
• System Dashboard
• Call load analysis dashboard
• Live analytics
• Performance Dashboard
• Agent efficiency report
• • Chat Routing
  • Multi-Channel Communication
  • SMS Services
  • Multi-Channel Automated Self-Service And Outreach

Telemarketing agencies can significantly increase your sales, customer acquisition, or lead generation by instantly ramping your capacity and performance. The agents employed by our partners are well trained in sales and up-selling. They can help you generate more revenue on day one. Our agencies can help you cultivate excellent relationships with your clients while also increasing revenue and reducing costs. IBT consultants are ready to help you hire the best telemarketing agencies for your business today!

• Lead generation
• Lead qualification with transfer of warm leads
• Telesales
• Appointment setting
• Collections
• Customer retention
• Database cleanup
• Market research
• Political calling
• Surveys
• Tele-fundraising

• Customized Solutions
• Order Processing
• Lead Capture
• List Cleaning
• Highly Trained Representatives
• Quality Control
• Increased Productivity

• Need to scale your telemarketing operations?
• Having internal human resource issues?
• Need to upgrade your technology?
• Need more operational flexibility?
• Ready to focus on your core business…instead of your telemarketers?

A telemarketing service is one of the most effective tools for your company that can promote your product and significantly increase your profits. ​Outsourcing Insight will help your business with setting up right telemarketing service team. Our telesales reps are experienced in b2b and b2c sales. We have been offering services to our clients since last 15 years from different locations like UAE, UK, US and Qatar. You can choose the location as per your needs.

IBT is a business process outsourcing (BPO) provider that you can partner with for your technical support outsourcing needs. With support being a key selling point for users, IBT understands how technical support will provides necessary and timely solutions to your users’ problems. Our hub for outsourced tech support services—from Helpdesk and Ticketing Support, Tier 1, Tier 2 and Tier 3 Technical to Remote Network Support can be customized according to your business process requirements, allowing IBT to bring about an increase in the quality and performance of your business.

In addition, IBT desktop support service enables you to set your product offering apart from your competitors through superior tech support composed of higher levels of tech support quality, timely responses, and quicker problem resolution. This translates to increased customer’s happiness, loyalty, and healthier bottom lines.

The primary focus of technical support is to resolve a technical incident or problem. These incidents are either perceived or actual deficiencies with the item they are seeking support for. Because of this, it behooves the technical support representative to determine what is not functioning properly and resolve the issue as quickly as possible while still being friendly and supportive. In most situations, the ultimate measure of success is that the customer doesn’t have
to contact support again.

Customer service reps, listen with empathy. They put themselves in the “shoes” of the customer and try to understand what the customer is trying to accomplish. They aren’t listening to fix they are instead listening to recommend. This could be recommending a new product, or different approach.

When discussing the difference in perspective I like to use what I call the “word processing example.” When you contact technical support about an error in your word processor, they can always help you resolve that error dialog box that pops up. They can also help you figure out what plugin isn’t working and remove it. However, when you say, “I’m writing a paper in APA format and I need to know how to make the first page header different than subsequent pages,” technical support will probably come up short.

Our Tier I, II, and III technical support agents have a level of customer service exceeding expectations. This ensures your customers get their technology questions answered while still receiving top notch customer service.

We care for our customers and therefore we do not just stop with our basic solution. We extend our assistance in the form of excellent customer support services that enable our clients to keep up with their services under all conditions, at all times. We also expand the help desk to make sure all your non-technical issues are resolved in no time.

• Integrated call-centres’ that attend every query of our customers
• Non-voice, technical support outsourcing
• Experts for efficient call handling
• Resolving problems and troubleshooting for immediate relief
• Emergency-equipped know-how of non-technical support team

At IBT, we believe in providing the best service to our clients regardless of how large their business is. Our Live Chat Support service is affordable and has a huge positive impact on bottom line of our clients.

Got a special project? Need to build a crack chat team? Save yourself the hassle and let us create and manage your perfect dedicated chat team for you. Our chatters answer chats 50% faster than in-house teams, achieve a whopping 98% customer satisfaction rating and come fully managed, meaning you get the benefits of them without the management overhead.

Don’t let your customer bounce off your pages, offer them live help on your website and make sure you secure the sale or resolve customer service issue the first time round. Our professional website chat operators will take care of your clients 24 x 7 as if they were your own staff. With your competitors only a click away, giving customers the experience they demand, whilst at the browsing stage means you keep customers on your site and you keep them happy.

Email is one of the most often-used forms of customer contact and for good reason. Email is one of the more cost-effective channels, it doesn’t require an immediate answer, and most customers are comfortable using it as a channel. We integrate our email platform with any other channels your customers use, so it doesn’t matter whether a customer called first, tweeted second, and finally sent an email. We’ll always have a full case history. We understand that the best way to improve customer service is to look at the whole customer experience so next to email support outsourcing.

Offshoring email support services to an experienced service provider can help you to efficiently tackle these issues and benefit from increased customer satisfaction. IBT can help you gain prospective customers and increased customer satisfaction by providing accurate answers to email queries.

Outsourcing order taking service to a call center provider will ensure the streamlined sales of your product while your company focuses on advertising the product and building the brand/business. Order taking contact centers are customized for order taking answering services to provide maximized up-selling for the products. However, a word of caution while on the look out for a call center to outsource your phone order taking services to – only well trained and competent live operators can convert phone calls into concrete sales. Here’s where IBT Solutions steps in as the best.

At IBT, we provide a range of services from inbound sales to customer service calls to up-selling and cross-selling to online order taking service from your website. Converting sales into up-selling and cross-selling targets at a daily frequent rate is our aim. Opting for IBT means you will not only gain new customers, but will also retain your present customer base.

IBT can achieve your desired customer service conduct and sales objectives. Outsource order taking services to IBT and get access to the following benefits:

Outsource order taking services to IBT and stay assured that your customers’ orders are taken good care off and that they will get only the best service.

What is needed is a closed-loop claims management process, which administers, processes and tracks all warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.

IBT enables service organizations to create, administer, process and track warranties, claims and assets through their full lifecycles. As a result, third parties can submit valid claims and receive credits, customer service can verify coverage and initiate recovery, and field technicians can track asset history and replace in-warranty parts.

• Claims are filed over the phone or via the CGClaimsWeb online Portal
• Damage claims can be filed 24/7, 365 days a year, regardless of the service times\
• Direct approval of damage Claims
• One-stop-shop for all warranty related issues operating simultaneously across UAE
• Reduction on overall claim closure time with removal of delaying processes such as claim returns and change of batch

Our administrative staff participates in up to date training on a continuous basis in order to handle the ever-changing demands of the warranty world.

IBT Verification Services is your source for the most professional background screening services on the market.

1. Employment Reference Check
2. Criminal Conviction Records Search
3. Credit Report
4. Social Security Trace
5. Motor Vehicle Records
6. Education Verification
7. Workers’ Compensation Records Search
8. Asset Check

1. Bankruptcy Search
2. Business Credit Report
3. Personal Reference Check
4. Professional License Search
5. Secretary of State Search
6. Civil Record Search
7. Employment and Earnings
8. Consumer Public Filings
9. Fictitious Business Name Filing

Our Customer Service team will answer any questions you may have about tracking your parcel. They can also explain any tracking statuses you’re unsure of. Our tracking tools give you control over your shipments, by helping you stay informed so you can ship with confidence.

IBT Tracking is our most powerful tracking tool, giving you intelligent insights into all your shipments, whether you’re shipping 20 or 20,000 packages. With IBT Tracking, you get a customized, in-depth tracking experience that helps you build confidence, take control and accelerate your business.

• Customization features to track the way you want
• Enhanced visibility with a detailed view of all shipments
• Get essential insights with a customized report
• Choose from a wide range of notification options

IBT BPO provide services in event registration services for trade shows, conferences, seminars and corporate events. We provide it all registration equipment needed to lead retrieval systems to manage data and post show reporting.

We at IBT BPO Dubai are event conceptualizers. With our passion to provide one-stop solutions for all kind of events, we specialize in Corporate Events, CSR Events, Product Launches, Community Events, Conferences, Gala Dinners, Award Ceremonies, Exhibitions, Team Building Activities, Festival Celebrations and more. Trusted by more than 50+ brands, our presence in the market has proved our success and competence in the event management industry. Delivering end-to-end solutions for event planning and execution has been our forte.

Whether you are staging a conference for 100 delegates or an exhibition for 50,000 first impressions count. Pre-registration has to be intelligent, simple and easy across all devices.

Infusing creativity throughout your event, you not only fulfil your audience expectations but give them a new benchmark to judge your competitors with. Leveraging lights, sound, screen effects, performances and other event technologies to create experiences exceeding expectations.

Let us help you choose from a list of local and international acts suitable for your event and audience to add the right amount of zing!

Giving customers a way to schedule an appointment 24/7 makes great business sense. Most small businesses are only open Monday through Friday from 8:00am-5:00pm. That means during the week, they are only able to book appointment 27% of the time.

Using IBT Call Center’s 24/7 appointment scheduling answering service gives you an edge. Our team is ready to answer your phone and book appointments by phone for you day or night. We can help you with more than just appointments. We can also assist you with overflow calls, dispatching emergencies, and taking messages.

With appointment scheduling call center services from IBT, you can ensure that your appointment related phone calls are always handled professionally, freeing up time to concentrate on running your business.

The objective of our appointment call center is to increase your company’s revenue. We do this by scheduling appointments while your staff concentrates on more important tasks, helping them manage their time better and become more efficient.

IT outsourcing frees up time for your IT staff and allows them to concentrate on strategic operations and revenue-generating ideas, instead of fighting support fires. Your customers’ issues are handled by experts utilizing the latest technology to provide support solutions more efficiently and effectively. Having no help desk support in place after hours can lead to frustrated customers, complaints, and other preventable headaches. Outsourcing to qualified firms during non-peak hours—in different time zones provides 24/7 hour support from a real individual, not a script or automated response.

If you are an IT leader looking for guaranteed service levels for your help desk service, technical support, or customer service needs, our help desk outsourcing service can give you that and more.

IBT utilizes our own proprietary IT Service Management platform (ITSM) which enables our IT help desk support staff to quickly and efficiently resolve support issues as they occur. We’ve pioneered a unique support workflow that focuses on rapid triage and first-call resolution. Our root-cause learning engine blindly scores thousands of responses from hundreds of environments just like yours to enable us to solve problems right the first time.

IBT offers many comprehensive business IT services for small businesses, medium-size businesses, and large requiring full or part-time support desk services, application helpdesk support, customer service desk, or full-blown technical service resource centers. No matter what type of service help desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs.

Over the last 11 years, we’ve worked with a number of companies looking for IT outsourcing, each with a different way of servicing their customers. Our flexible approach provided exactly what these companies were looking for. Each company came to us with questions very specific to their engagement. Our custom outsourced solution worked well for each one of them.

• Reduced Overhead
• Quick ramp-up
• 24/7 Response Team
• Reduce expense
• Improved Efficiency
• Experienced & Qualified Personnel
• Access to the latest in technology
• Custom Reporting

With the latest in technology and extensive training, our staff is equipped to deliver consistent, reliable IT Help Desk Outsourcing to enhance your team’s capabilities.

Keeping up with fast-paced, ever-changing market trends is key for any successful business. Listening to your customers and reacting to emerging consumer demands will help you stay ahead of your competitors. Online surveys offer you a fast and easy way to conduct targeted market research that will provide you with the information you need to deliver the best customer service.

• To understand the needs of existing customers
• For recognizing prospective new customers
• To identify and enter new markets
• For measuring brand awareness
• To drive improvements to products and pricing

Market research allows you to collect insightful facts about your customers’ needs and motivations. IBT provides you with the tools you need to gather information that will help you improve profitability.

The number one reason for businesses to conduct market research is to keep up-to-date with what customers want. With IBT you can reach your target audience anytime, anywhere. By sending survey invitations via email and SMS, sharing them on social media and embedding them directly into your website, you can gather relevant data and identify opportunities as they happen.

Using online surveys to carry out essential market research will provide you with the insight to determine if your products and services are satisfying your customers. By understanding the needs of existing and potential consumers and identifying problem areas, you will be able to remain agile and stay focused on identifying new business opportunities.

Whether you choose automated IVR, live operator, or a combination of both, IBT offers Third Party Verification (TPV) solutions that produce the superior results you expect. Our Third Party Verification services are designed to be flexible, efficient and highly cost effective and will help you close more sales and reduce both consumer confusion and outright fraud.

From attorneys to auto dealers, telecommunications to utilities service provider, hospitals, government offices or travel agencies, these and so many other industries require TPV to ensure security for their clients. When it comes to TPV services, utilizing live receptionist services to walk consumers through the verification process can give them greater assurance that they are not just another number to your organization, but a valued part of your future success. If you are looking for a phone verification service that can put a personal touch on a very necessary facet of all consumer transactions, then look no further. Specialty’s third party verification answering service has the solutions you need to protect your customer base, one call at a time.

We have an extensive system of internal and external quality control checks to maintain the highest degree of accuracy in all transactions, and all calls are recorded for your future use.

Give us a test drive, no strings attached. We are confident in our abilities, and we want you to feel the same! Specialty is the leading call center for third party verification, offering the security and precision that will protect your clients, and your standing in the marketplace.

Outsourcing enables organizations to scale resources up and down as needed with no obligation to pay salaries or benefit costs. Additionally, it alleviates the burden of hiring, training and maintaining accounting staff.

IBT BPO Outsourcing Finance and Accounting Services gives companies access to a fully trained and staffed off-site finance and accounting department using an accounting system maintained and operated by IBT team.

Efficient cash-flow management, methodical accounting, and compliance with industry regulations are central to the financial well-being of any enterprise. IBT comprehensive suite of customized Finance & Accounting BPO services enables your business to enhance its operational and financial agility by streamlining and optimizing key processes.

Many finance and accounting services can be outsourced, and the benefits of outsourcing can transform your business. Our financial outsourcing services include:

• Preparation of management reports including budget and cash flow analysis
• Preparation of activity statements
• Audit assistance and preparation of financial statements
• Annual income tax returns
• Annual fringe benefits tax returns.

We have a team of finance experts and certified accountants who are highly experienced in monitoring, recording, and auditing fiscal activities of organisations, whether weekly, monthly, quarterly, or yearly. We can provide clients with a variety of reports, from day-to-day bookkeeping to financial forecasting, in formats and templates they prefer. These include:

• Budget and fiscal planning
• Cash flow reports
• Accounts Receivables / Accounts Payables
• Balance sheets
• Income statements
• Stock holdings
• Owner equity statements
• Debtors and creditors statements

• HR outsourcing should be viewed not as a stand-alone project but rather as part of a broader program of HR process transformation and optimization. Before, during, and after an HR outsourcing initiative, world-class organizations streamline, standardize, and automate their HR processes to the greatest extent possible.
• Create a realistic, comprehensive business plan for the HR outsourcing program – and then execute against the plan.
• Design and budget for an effective governance structure to manage the outsourcing relationship, including clearly defined roles and responsibilities and mechanisms for issue resolution. Ensure that those charged with managing the outsourcing relationship have the necessary skill set to do
• Regard the outsourcing provider as a business partner and leverage their expertise – particularly when it comes to process design. The provider should also participate in the development of a set of results-oriented Service Level Agreements (SLAs).
• Adjust the roles of retained HR staff in a manner that best takes advantage of the outsourcing program. For instance, HR generalists who used to have responsibility for the outsourced tasks can be redirected to higher value activities.
• To gauge performance and progress, use process metrics that capture full end-to-end processes, including both outsourced and retained activities.

According to a study by The Society Of Human Resource Management (SHRM), over half of all HR professionals have taken advantage of outsourced HR. The top two reasons for outsourcing are the benefits of cost and time efficiencies. These efficiencies are really the opportunity costs of business owners and managers, who lose time and money focusing on HR tasks when these resources can be spent on what must be done to grow their business. That is, the time and money devoted to employee management is better spent by outsourcing HR so that businesses can be devoted to core business functions. Other reasons cited by SHRM include improved compliance, a wider range of offered services, and more experience in the HR field.

With our full outsourcing solution, The HR Team seamlessly becomes your HR department. You’ll receive ongoing support tailored to suit your business’ specific needs with dependable strategic and tactical services you can rely on. If you haven’t given serious thought to outsourcing, the range of tasks that can be offloaded to us might surprise you.

Understand your workforce supply and demand for accurate, long-term decision-making and workforce excellence. IBT lets you set targets for headcount, skills and costs, analyse against scenarios and track the workforce over time to deliver your targets.

Workforce planning is often done on an ad hoc basis, with workforce decisions made with incomplete, inaccurate data. IBT brings together all your people data alongside self-service analytics. Make informed decisions and identify areas for focus to ensure your organisation has the resources it needs for the future.

Planning at the individual level makes long-term decision-making very difficult. IBT allows you to cluster similar roles, for example into functions, job families, grades, locations or capabilities. This allows you to forecast your workforce supply and demand simply and effectively for strategic decision-making.

To ensure the success of your future workforce you need to know who you need, where you need them and when you need to hire. IBT gives you an accurate forecast of future supply and demand based on historical drivers such as hiring rates, leavers, retirement profiles, or transfers between planning groups so you can plan effectively.

Workforce supply and demand is always variable. IBT gives you the ability to make robust decisions by analyzing multiple supply and demand scenarios. Simulate the impact of future events on your current workforce such as down-sizing or outsourcing. Analyse this against future resource demand, based on financial, sales, production or supply chain data to identify gaps and areas of risk early.

Most organisations struggle to understand how their workforce evolves over time. IBT lets you track your workforce so you can understand how you are performing against your plans and budget to adapt quickly and hit desired targets.

To unleash the potential of people, organizations are turning to IBT, the global leader in outcome-based, talent-driven solutions.

Our ability to capitalize on new thinking, new workforce models and new possibilities has made us the most recognized and respected workforce solutions provider in the world. And our expertise, experience and unmatched global footprint allow us to deliver solutions to help our clients achieve better business results.

Our Recruitment Process Outsourcing offering sources and attracts talent through our flexible and scalable recruitment solutions which can include anything from sourcing and selection to onboarding. Built upon our deep recruiting expertise and based on our rigorous process, our innovative approach ensures the results you need—greater predictability of cost, a more efficient recruiting process, an improved candidate experience, and more importantly, improved talent quality.

Our Managed Service Provider, delivers solutions that optimize the management of contingent workforces, providing visibility, predictability, and the performance you count on. Our quality program management, efficient process, breadth of services and global reach make us the largest and most respected hybrid and vendor neutral MSP in the Middle East, UAE. And the only one to have achieved and maintained an ISO 9001:2014 certification.

We are an organization that carries out the outsourcing process for our clients. Having an exposure in the recruitment field for more than a decade now, we follow a proper method of hiring and also provide benefits as well as quality services.

The basic function of talent acquisition process outsourcing is that the recruiter employs an outsourcing firm to carry out the recruitment process with a proper skill.

Through the incorporation of proper technologies and search these firms try to fulfill the need of the employers.